中年ET

Sep 22nd 2009  From Economist.com

Baggage fees and complaints at America's airlines

美國航空公司的托運行李費用&客訴

AIR travelers in America face the twin burdens of additional charges to check in hold luggage and the chances that their baggage might go astray. Data released on Monday September 21st show America's airlines are raking in record revenues from baggage fees, which amounted to almost $670m in the quarter ending in June. But one airline stands above all the others for collecting the most from its customers to transport luggage and in complaints that those bags have been mishandled. This year Delta Air Lines has taken around $7.60 a passenger and received over five complaints from every 1,000 passengers.

美國航空公司從去年吧還前年開始收托運行李的費用

對旅客來說真是個壞消息

而收了錢服務卻一樣的爛  還一天到晚把行李搞丟

就變得更加不可原諒…

DELTA我之前搭過好幾次美國國內線

其實真的很爛  爛到我從來不肯自掏腰包坐DELTA飛機

除非他真的很便宜………

不過他是老航空公司coverage比較好

也都是飛大機場

像新的西南啦Jetblue都只有cover十個城市左右

機場也常在鳥不生蛋的地方  選擇很少……

重點是DELTA跟華航有合作

所以華航轉進US內陸點幾乎都是轉DELTA的飛機

之前X媽來BOSTON在JFK轉機時行李就有被搞丟

不過我坐這麼多次也沒出過什麼問題

可能是跟運勢有關

反過來看  以便宜票價著名的西南/jetblue

運送行李卻沒有收太多錢  可見還不想把行李當成收入來源

降才對啊！！！